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AKRDC v3.1.0 user guide
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Troubleshooting

Troubleshooting

Keyboard & Keys

The CTRL ALT DEL doesn't work: 

To make the CTRL ALT DEL command to work, run the VNC server (Tight VNC or UltraVNC) as a service (so not in application mode), and allow the CTRL ALT DEL feature in your system: Tutorial here 

 

Remove view

The remote view screen is completely black 

Disable the hardware acceleration from the application settings. For example, If you are using 2 monitors on your computer, the generated bitmap is too much large for the hardware acceleration. Also, on some devices, bitmap size must be a power of two, that does not match PC screen size. 

 

Ultra VNC

 

The second monitor is not displayed:

By default the second monitor is not captured by UltraVNC. 

You can activate it by editing the ultravnc.ini file (http://www.uvnc.com/docs/uvnc-server.html

Keys to change in the file: 

primary=1 

secondary=1 

When using multi-monitors ( driver required) you can define the default behavior. Show only primary/secondary or both 

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